Automations for restaurants

Past customer win-back for restaurants

Finds people who haven't been back in a while and sends a personal reminder. For restaurants, it matters most while you're in the middle of service. The usual trouble: guests ask about the menu, allergens and opening times again and again.

What this fixes for restaurants

Guests ask about the menu, allergens and opening times again and again. It sounds small, but for restaurants it repeats every week. The win-back flow takes it over.

What it looks like in practice

Imagine a 40-cover neighbourhood bistro. Every week the workflow finds guests whose last visit was a while ago in OpenTable. Each one gets a short personal message with a link to book. Replies come straight to you.

How it works for restaurants

Here is how the win-back flow runs day to day for restaurants.

A workflow checks OpenTable for people who haven't returned.
They get a short, personal message.
It includes an easy way to book or buy.
Replies come to you.
You see who came back.

Tools it connects to

You keep working in OpenTable and Uber Eats. The win-back flow sits alongside, built with n8n, Twilio and Klaviyo.

OpenTable
Uber Eats

Questions from restaurants

Does the win-back flow work with OpenTable?

It depends on your OpenTable plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.

What will my guests see?

They'll see a personal message reminding them you're there. I write the wording with you so it sounds like your restaurant business, and you approve it before launch.

How long does it take to set up for restaurants?

Plan on 3 to 5 days from the day I get access to your accounts. Most of that is testing with your real orders and messages, so nothing goes live until it behaves the way you want.

Want this for your restaurant business?

Tell me how your restaurant business handles this today. I'll reply with what I'd build, what it costs and how long it takes.

Get this built