Automations for home services
No-show follow-up for home services
Most home service companies I talk to mention the same thing: customers aren't told when the tech is on the way. The no-show follow-up flow deals with it quietly while you're on a job across town. Reaches out to people who missed their job and offers an easy way to rebook.
Where home service companies lose time today
Customers aren't told when the tech is on the way. Nobody at a three-van plumbing company signed up for that part of the job, and the no-show follow-up flow handles it.
What it looks like in practice
Take a three-van plumbing company as an example. A customer doesn't turn up for their job. That afternoon they get a friendly message with a link to rebook. They pick a new time and it appears in ServiceTitan.
How it works for home services
For a three-van plumbing company, the flow is short and predictable.
- A job is marked as a no-show in ServiceTitan.
- A kind message goes out that day.
- It includes a link to rebook.
- If there's no reply, one more message follows.
- You see who rebooked.
Tools it connects to
For home service companies, I usually connect it to Jobber, Housecall Pro, ServiceTitan and Google Calendar. It runs on Twilio, WhatsApp Business API and n8n behind the scenes.
Questions from home service companies
Does the no-show follow-up flow work with Jobber?
It depends on your Jobber plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.
What happens if something breaks?
The no-show follow-up flow sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
Can I change how it works later?
Yes. The no-show follow-up flow keeps its messages, timings and rules in settings or a simple sheet you can edit. For bigger changes, such as a new step for your homeowners, message me and I'll quote it first.
Want this for your home services business?
Tell me how your home services business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built