AI bots for ecommerce
WhatsApp FAQ assistant for ecommerce
If you run a two-person ecommerce brand shipping a few hundred orders a month, you've probably seen it: the same "where is my order" question arrives dozens of times a week. This WhatsApp FAQ assistant takes that job off your plate. Answers common questions on WhatsApp instantly, and hands the rest to you.
Why online stores ask for this
The same "where is my order" question arrives dozens of times a week. It costs time every week, which is why online stores ask for the WhatsApp FAQ assistant.
What it looks like in practice
Picture a two-person ecommerce brand shipping a few hundred orders a month. A shopper sends a WhatsApp message asking a question you've answered a hundred times. The assistant replies in seconds, in your tone. A second question it doesn't recognise is flagged for you with the chat attached.
How it works for ecommerce
Once the WhatsApp FAQ assistant is running for a two-person ecommerce brand shipping a few hundred orders a month, this is the sequence.
- I write up your common questions and answers with you.
- The assistant replies to matching questions on WhatsApp straight away.
- It replies in your tone and keeps answers short.
- New or tricky questions are flagged for you.
- You can edit answers in a simple sheet.
Tools it connects to
It plugs into the tools online stores already use, such as Google Sheets, and runs on WhatsApp Business API, OpenAI and n8n.
Questions from online stores
Does the WhatsApp FAQ assistant work with Google Sheets?
Often, yes. Before building the WhatsApp FAQ assistant I check your Google Sheets account and plan, because some features depend on API access. If there's a gap for your ecommerce setup, you'll know before you pay anything.
How long does it take to set up for online stores?
Plan on 3 to 5 days from the day I get access to your accounts. Most of that is testing with your real orders and messages, so nothing goes live until it behaves the way you want.
What will my shoppers see?
They'll see a fast WhatsApp reply to everyday questions, and a person when it matters. I write the wording with you so it sounds like your ecommerce business, and you approve it before launch.
Want this for your ecommerce business?
Tell me how your ecommerce business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built