AI bots for logistics
WhatsApp FAQ assistant for logistics
Most logistics companies I talk to mention the same thing: customers call to ask where their shipment is. The WhatsApp FAQ assistant deals with it quietly while dispatch is handling today's loads. Answers common questions on WhatsApp instantly, and hands the rest to you.
What this fixes for logistics companies
- Customers call to ask where their shipment is.
- Proof-of-delivery photos and paperwork arrive in WhatsApp chats.
What it looks like in practice
Imagine a regional courier with twelve vans. A customer sends a WhatsApp message asking a question you've answered a hundred times. The assistant replies in seconds, in your tone. A second question it doesn't recognise is flagged for you with the chat attached.
How it works for logistics
Here is how the WhatsApp FAQ assistant runs day to day for logistics companies.
- I write up your common questions and answers with you.
- The assistant replies to matching questions on WhatsApp straight away.
- It replies in your tone and keeps answers short.
- New or tricky questions are flagged for you.
- You can edit answers in a simple sheet.
Tools it connects to
You keep working in Google Sheets, WhatsApp Business and Google Drive. The WhatsApp FAQ assistant sits alongside, built with WhatsApp Business API, OpenAI and n8n.
Questions from logistics companies
Does the WhatsApp FAQ assistant work with Google Sheets?
It depends on your Google Sheets plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.
What happens if something breaks?
The WhatsApp FAQ assistant sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
What will my customers see?
They'll see a fast WhatsApp reply to everyday questions, and a person when it matters. I write the wording with you so it sounds like your logistics business, and you approve it before launch.
Want this for your logistics business?
Tell me how your logistics business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built