Automations for hotels
Past customer win-back for hotels
If you run a family-run guesthouse by the coast, you've probably seen it: guests message at all hours about check-in, parking and Wi-Fi. This win-back flow takes that job off your plate. Finds people who haven't been back in a while and sends a personal reminder.
The problems it takes off your list
Guests message at all hours about check-in, parking and Wi-Fi. It sounds small, but for hotels and guesthouses it repeats every week. The win-back flow takes it over.
What it looks like in practice
Say you run a family-run guesthouse by the coast. Every week the workflow finds guests whose last visit was a while ago in Cloudbeds. Each one gets a short personal message with a link to book. Replies come straight to you.
How it works for hotels
Step by step, this is what the win-back flow does with your guests.
- A workflow checks Cloudbeds for people who haven't returned.
- They get a short, personal message.
- It includes an easy way to book or buy.
- Replies come to you.
- You see who came back.
Tools it connects to
You keep working in Cloudbeds and Mews. The win-back flow sits alongside, built with n8n, Twilio and Klaviyo.
Questions from hotels and guesthouses
Does the win-back flow work with Cloudbeds?
Often, yes. Before building the win-back flow I check your Cloudbeds account and plan, because some features depend on API access. If there's a gap for your hotel setup, you'll know before you pay anything.
What happens if something breaks?
The win-back flow sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
What does the win-back flow cost to run each month?
Setup for the win-back flow starts at $250 while the launch offer is on, for hotels and guesthouses and everyone else. Tools like OpenAI, Twilio and n8n hosting usually cost $5 to $30 a month, billed to you directly. I'll tell you the exact number before we start.
Want this for your hotel business?
Tell me how your hotel business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built