AI bots for clinics
AI phone receptionist for clinics
Most clinics I talk to mention the same thing: phone lines are busy at opening time and patients hang up. The AI phone receptionist deals with it quietly while reception is handling walk-ins and referral letters. An AI voice agent that answers your phone, handles common questions and takes bookings.
What this fixes for clinics
- Phone lines are busy at opening time and patients hang up.
- No-shows leave gaps in the clinician schedule.
- Staff answer the same questions about opening hours and what to bring.
What it looks like in practice
Imagine a physiotherapy clinic with four clinicians and one receptionist. A patient calls while reception is handling walk-ins and referral letters. The AI answers in your business name, answers a question about prices, and books an appointment in Cliniko. If the caller says it's urgent, the call is passed to your mobile. You read a two-line summary afterwards.
How it works for clinics
Here is how the AI phone receptionist runs day to day for clinics.
- Calls forward to the AI line when you're busy or closed.
- It greets callers in your business name and answers common questions.
- It takes a message or books an appointment in Cliniko.
- Urgent calls are transferred to your mobile.
- You get a summary and recording of every call.
Tools it connects to
For clinics, I usually connect it to Jane App, Cliniko, Google Calendar and Twilio. It runs on Vapi, OpenAI and n8n behind the scenes.
Questions from clinics
Does the AI phone receptionist work with Jane App?
It depends on your Jane App plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.
How is patient data handled?
For the AI phone receptionist, data stays in your own accounts where possible, and each step only gets the details it needs. We go through your rules, such as HIPAA or GDPR, before I build anything, and confirm the setup with your compliance adviser if you have one.
What happens if something breaks?
The AI phone receptionist sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
Want this for your clinic business?
Tell me how your clinic business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built