AI bots for clinics
Missed-call text-back for clinics
When you miss a call, the caller gets a text straight away so they don't call someone else. For clinics, it matters most while reception is handling walk-ins and referral letters. The usual trouble: phone lines are busy at opening time and patients hang up.
Where clinics lose time today
Phone lines are busy at opening time and patients hang up. It costs time every week, which is why clinics ask for the missed-call text-back.
What it looks like in practice
Take a physiotherapy clinic with four clinicians and one receptionist as an example. The phone rings while reception is handling walk-ins and referral letters and nobody can pick up. Ten seconds later the caller gets a text: "Sorry we missed you, how can we help?" They reply that they need an appointment next week, and the message is waiting for you with their number and the time they called.
How it works for clinics
For a physiotherapy clinic with four clinicians and one receptionist, the flow is short and predictable.
- A call to your business number goes unanswered.
- Within seconds the caller gets a text with your name and a short question.
- Their reply comes to you by SMS, WhatsApp or email.
- Optionally, AI answers simple questions or sends a booking link.
- Every missed call is logged so nothing slips.
Tools it connects to
It plugs into the tools clinics already use, such as Jane App, Cliniko and Twilio, and runs on n8n, OpenAI and Google Sheets.
Questions from clinics
Does the missed-call text-back work with Jane App?
It depends on your Jane App plan. Some tools open their data through an API and some keep it locked, so before we start I check what yours allows. If a direct connection isn't possible, I'll say so and suggest a workaround before you pay anything.
How is patient data handled?
For the missed-call text-back, data stays in your own accounts where possible, and each step only gets the details it needs. We go through your rules, such as HIPAA or GDPR, before I build anything, and confirm the setup with your compliance adviser if you have one.
What happens if something breaks?
The missed-call text-back sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
Want this for your clinic business?
Tell me how your clinic business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built