AI bots for clinics
Review request automation for clinics
Phone lines are busy at opening time and patients hang up. For clinics that's a common story, and it's what the review request bot is for. Asks happy customers for a review at the right moment, with a direct link.
Why clinics ask for this
Phone lines are busy at opening time and patients hang up. Nobody at a small private GP clinic that opens six days a week signed up for that part of the job, and the review request bot handles it.
What it looks like in practice
Picture a small private GP clinic that opens six days a week. A patient finishes their appointment in the afternoon. That evening they get a short thank-you with a link to Google Business Profile. Another patient replies that something wasn't right, and that reply comes straight to you instead of going public.
How it works for clinics
Once the review request bot is running for a small private GP clinic that opens six days a week, this is the sequence.
- A finished appointment or delivered referral triggers the flow.
- The patient gets a short thank-you message.
- It includes a direct link to Google Business Profile.
- Anyone who replies with a problem is routed to you privately.
- A weekly summary shows who was asked.
Tools it connects to
For clinics, I usually connect it to Jane App, Cliniko and Google Business Profile. It runs on Twilio, WhatsApp Business API and n8n behind the scenes.
Questions from clinics
Does the review request bot work with Jane App?
Often, yes. Before building the review request bot I check your Jane App account and plan, because some features depend on API access. If there's a gap for your clinic setup, you'll know before you pay anything.
How is patient data handled?
For the review request bot, data stays in your own accounts where possible, and each step only gets the details it needs. We go through your rules, such as HIPAA or GDPR, before I build anything, and confirm the setup with your compliance adviser if you have one.
How long does it take to set up for clinics?
Plan on 2 to 4 days from the day I get access to your accounts. Most of that is testing with your real appointments and messages, so nothing goes live until it behaves the way you want.
Want this for your clinic business?
Tell me how your clinic business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built