Automations for hotels
No-show follow-up for hotels
If you run a family-run guesthouse by the coast, you've probably seen it: guests message at all hours about check-in, parking and Wi-Fi. This no-show follow-up flow takes that job off your plate. Reaches out to people who missed their booking and offers an easy way to rebook.
The problems it takes off your list
- Guests message at all hours about check-in, parking and Wi-Fi.
- Pre-arrival messages and upsells are sent by hand, if at all.
What it looks like in practice
Say you run a family-run guesthouse by the coast. A guest doesn't turn up for their booking. That afternoon they get a friendly message with a link to rebook. They pick a new time and it appears in Cloudbeds.
How it works for hotels
Step by step, this is what the no-show follow-up flow does with your guests.
- A booking is marked as a no-show in Cloudbeds.
- A kind message goes out that day.
- It includes a link to rebook.
- If there's no reply, one more message follows.
- You see who rebooked.
Tools it connects to
It plugs into the tools hotels and guesthouses already use, such as Cloudbeds, Mews and WhatsApp Business, and runs on Twilio, WhatsApp Business API and n8n.
Questions from hotels and guesthouses
Does the no-show follow-up flow work with Cloudbeds?
Often, yes. Before building the no-show follow-up flow I check your Cloudbeds account and plan, because some features depend on API access. If there's a gap for your hotel setup, you'll know before you pay anything.
What happens if something breaks?
The no-show follow-up flow sends you an alert when a step fails, so it never fails quietly in the middle of a busy week. You can fix small things with the notes I leave, or add the care plan at $49 a month and I'll handle it.
What does the no-show follow-up flow cost to run each month?
Setup for the no-show follow-up flow starts at $300 while the launch offer is on, for hotels and guesthouses and everyone else. Tools like OpenAI, Twilio and n8n hosting usually cost $5 to $30 a month, billed to you directly. I'll tell you the exact number before we start.
Want this for your hotel business?
Tell me how your hotel business handles this today. I'll reply with what I'd build, what it costs and how long it takes.
Get this built